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Administrative-Services

Dynamic Claims

Innovative, Comprehensive Claims Solutions Nationwide EST. 1995

As a trusted family of businesses, Dynamic Claims provides nationwide expertise in claims administration, independent adjusting, and consulting. With seamless digital access and deep industry expertise across Property, Casualty, and specialty lines, we deliver transparency, control, and tailored solutions to meet the evolving needs of our clients across the United States.

Claims Management

DCS’s claims management services cover a wide spectrum of lines, utilizing the extensive resources of our local offices and a network of licensed, experienced professionals across the United States. We provide prompt, professional solutions from start to finish, serving insurers, self-insured entities, and government organizations with customized support.

Areas of Expertise Include:

01

Automobile Claims
Comprehensive handling of all aspects of automobile claims.
02

Construction Defect and Environmental Claims
In-depth knowledge and experience in these complex areas, managing both immediate and long-term impacts.
03

General and Product Liability
Meticulous attention to detail, managing all claims efficiently and accurately.
04

Professional Malpractice and Nursing Home Liability
Specialized expertise in sensitive claims requiring precision and professionalism.
05

Fidelity and Surety Bonds
Focused solutions for fidelity and surety claims with attention to financial details.
06

Property Claims
Comprehensive support across residential and commercial property claims, adapting to each client’s specific needs.
07

Targeted Specialized Services
Expertise in additional lines on request, offering flexible solutions for unique claim types.
08

Recorded Statements and EUO (Examination Under Oath)
Detailed recorded statements and EUOs to capture essential claim information and maintain accuracy.
09

Professional Liability
Expertise in handling professional liability claims, supporting professionals and entities in mitigating risk and resolving claims.
10

Casualty Claims
Expert management of first-party and third-party liability claims, ensuring accurate investigations and fair resolutions.
11

Catastrophe (CAT) Claims
Scalable solutions and rapid response for high-volume claims during natural disasters or major events.
12

Trucking & Heavy Equipment Claims
Specialized management of claims involving commercial vehicles and heavy machinery, with detailed appraisal capabilities to assess damage and support accurate settlements.
13

Subrogation
Expert handling of subrogation claims to recover costs effectively and efficiently. Our team ensures accurate assessments, timely recovery, and compliance with all legal and regulatory requirements.
14

Salvage
Comprehensive management of salvage operations, from evaluation to disposal, maximizing recovery value while streamlining the process for clients.
15

Specialty Property and Vehicle Claims
Comprehensive claims handling for non-standard properties and vehicles, including mobile homes, RV park homes, recreational vehicles, motorcycles, and ATVs. Our team ensures precise evaluations, efficient resolutions, and tailored support for these unique assets.

With DCS, clients can rely on industry-leading reporting, deep technical knowledge, and a commitment to building strong partnerships at every level.

Our Expertise – In Depth

Independent Adjusting

DCS’s independent adjusting services act as an extension of our clients’ teams, offering dedicated support across Property and Casualty lines. We prioritize protecting clients’ interests, upholding trusted relationships, and delivering efficient, timely results. Our adjusters provide a wide range of task-based and loss adjusting services with a client-first approach.

  • Appraisal Network and Photo Estimating Access to a nationwide network of appraisers and remote estimating for prompt, accurate damage assessments.
  • Direct Repair Program Coordination Streamlined repair processes for faster claim resolutions and enhanced customer satisfaction.
  • Desk Reviews and Diminished Value Assessments In-depth file reviews and assessments of diminished value for high-quality, consistent claims outcomes.
  • Overflow Handling and CAT Response Flexible solutions to manage claim volume surges, ensuring prompt service during peak periods.
  • Subrogation Demand Review and Salvage Quotes Expert evaluation of subrogation demands and salvage value assessments for effective cost recovery.
  • Collision Impact Studies Detailed impact studies to accurately assess damage, supporting fair and efficient claim settlements.
  • Recorded Statements Comprehensive recorded statements to capture accurate, firsthand accounts from claimants and witnesses, enhancing claim integrity.

Consulting Services

The landscape of environmental, construction defect, and workers’ compensation issues is ever-evolving, with complex regulatory challenges. DCS offers specialized consulting with proven expertise in these areas, providing actionable insights and solutions to our clients.

Key Consulting Areas:

 

  • Exposure Management Strategies to minimize risk and proactively address potential exposures.
  • Coverage Analysis and Allocation Thorough assessments of complex claims, ensuring clarity in coverage and allocation.
  • “Bad Faith” Resolution Expert handling of claims involving “bad faith” allegations to achieve favorable outcomes.
  • Loss Review and Aggregate Monitoring Detailed evaluations of loss issues and aggregate exhaustion to support long-term management strategies.

Our consulting services empower clients to address complex claims and compliance needs with confidence and clarity.

Litigation Management and Expense Services

DCS’s litigation support includes end-to-end services for settlement conferences, arbitration, mediation, and trial preparation. We prioritize efficient and cost-effective litigation management, helping clients navigate legal proceedings with confidence.

  • Expert Testimony and Trial Preparation Support in litigation, with expert analysis and testimony to strengthen case outcomes.
  • Vendor Management and Best Practices Establishing procedures for vendor oversight, cost control, and compliance.
  • Internal Audits Internal audit support for process optimization and regulatory compliance.

Auditing and Inspection Services

Our auditors bring years of expertise to each assignment, backed by advanced technical resources. DCS’s auditing and inspection services are comprehensive, focusing on accuracy, efficiency, and cost savings.

  • Primary, Excess, MGA, and Self-Insured Audits Detailed audits and inspections for a variety of business lines.
  • Underwriting, Accounting, and Claims Audits In-depth review of underwriting and accounting processes to ensure compliance and financial integrity.
  • Environmental, Construction Defect, and Latent Exposure Audits Specialized audits tailored to environmental and construction defect exposures.
  • Reinsurance Audits and Contract Interpretation Expertise in reinsurance arrangements and contract language interpretation for accurate coverage alignment.
  • Aggregate Stop Loss and Medical/Legal Bill Auditing Efficient processes to identify excess costs and prevent duplications, uncovering potential fraud and ensuring compliance.

DCS’s auditing services offer clients peace of mind, knowing that claims expenses are minimized and billing practices are thoroughly reviewed.

Fraud Prevention & Special Investigations Unit (SIU)

Our Special Investigations Unit (SIU) focuses on fraud prevention and investigation, supporting the integrity and accuracy of every claim we handle.

  • Medical Equipment Verification and Billing Review Verification of medical equipment and invoices to identify inaccuracies and ensure legitimacy.
  • Credential Investigation and Background Checks Thorough checks on involved parties, ensuring compliance and integrity.
  • Social Media Investigations and Witness Location Digital and field investigations to verify claim information and locate essential witnesses.
  • Police Report Verification and Motor Vehicle Searches Cross-referencing incident details with police reports and motor vehicle records for accurate claims validation.
  • Surveillance, Asset Searches, and Bankruptcy Screening Field surveillance and financial background checks to identify risks and validate claims.
  • Clinic Inspections and License Verification Inspections to ensure compliance in clinics and verify professional licenses.
  • Handwriting Analysis Expert analysis of documents to verify authenticity and detect potential fraud.
  • Recorded Statements for Investigative Purposes Detailed recorded statements conducted by our SIU team to validate claim information, identify inconsistencies, and support fraud prevention.

Compliance Services:

  • Fraud Plan Development and Filing Creation, submission, and upkeep of required fraud plans tailored to meet each state’s specifications.
  • Annual Reports and Mandatory Filings Efficient management and submission of all required fraud-related reports and filings, ensuring full regulatory compliance across all states.
  • SIU Compliance Audit Support Proactive compliance preparation and navigation of SIU audits to maintain integrity and accountability.
  • Fraud Manuals Development and maintenance of customized fraud manuals, updated regularly to meet evolving regulatory standards.

Our SIU team works diligently to protect clients from fraudulent claims, combining digital and field investigation techniques.

Customer Solutions

DCS’s services are tailored for both public and private sector clients, offering flexible programs to suit each organization’s goals and requirements.

  • Solutions for Public Entities Specialized programs designed to meet the distinct needs of government clients with transparency and accountability.
  • Private Entity Services Customized claims solutions for private clients, focusing on efficiency, cost control, and compliance.

Our expertise spans a wide range of clients, including

Public Entities Risk management pools, municipalities, transit systems, utilities, and school districts. Private Entities Risk management pools, self-insured organizations, reinsurance carriers, insurance carriers, and managing general agencies (MGAs).

Training Services

Dynamic Claims Services offers tailored training solutions to help clients meet compliance and operational requirements across various states and industries. Training is designed to be interactive, relevant, and engaging, with content customized to fit each client’s specific needs.

Training Services Include:

  • Fraud Detection and Prevention Training Focused on fraud detection techniques, red flags, and case examples to help employees identify and prevent fraud effectively.
  • Customized Compliance Training Training sessions are developed to meet the specific compliance requirements of each client, ensuring that employees are equipped with knowledge relevant to their roles.
  • Conflicts of Interest and Ethics Specialized training on ethical standards, conflicts of interest, and professional integrity in claim handling and compliance.
  • Flexible Training Formats Offered via pre-recorded presentations, in-person sessions, or live WebEx seminars to provide convenience and accessibility.
  • Progress Monitoring and Reporting DCS monitors employee participation and training progress, providing regular reports to ensure that your team remains compliant with state and business-specific training mandates.

With training formats tailored to company requirements and industry standards, our sessions bring compliance to life, ensuring employees are engaged and informed.

Dynamic Standards of Excellence

At Dynamic Claims Services, we deliver innovative solutions with a focus on precision, efficiency, and client satisfaction. Our commitment to excellence is driven by advanced technology, deep expertise, and white-glove service, ensuring superior claims outcomes.

  • Industry-Leading Cycle Times: Streamlined workflows and advanced tools ensure claims are resolved quickly and accurately, minimizing delays without sacrificing quality.
  • Unmatched Client Support: We deliver highly attentive, client-focused care through customized workflows and innovative tools, enabling entities of all types—public and private—to optimize their claims processes and achieve superior outcomes.
  • Dynamic, Real-Time Reporting: Transparent data dashboards and configurable reporting tools empower claims and underwriting teams with actionable insights for smarter decision-making.
  • Seamless FNOL: A streamlined First Notice of Loss process ensures immediate claim initiation, reducing delays and providing clarity from the very first step.
  • Risk Management Information System (RMIS): Setting the standard for operational excellence, our RMIS provides real-time tracking, structured insights, and configurable reporting, enabling clients to drive efficiency and informed decision-making.
  • Carrier Perspective Insight: With extensive experience in the carrier space, our team brings deep understanding and strategic insights to improve outcomes and streamline claims processes.
  • Comprehensive Quality Assurance: Our quality assurance process emphasizes precision and consistency at every stage of the claim lifecycle. Subject matter experts, including material damage specialists, are engaged as needed to handle complex cases and ensure superior outcomes.
  • 24/7 Centralized Dispatch: Our dedicated dispatch team ensures rapid resource deployment, enabling effective claim handling nationwide.
  • Specialized Expertise: Leveraging in-depth regional and market-specific knowledge, we deliver precise and localized claims solutions backed by a nationwide reach.
  • Collaborative Partnerships: Working closely with carriers, MGAs, and self-insured organizations, we design tailored solutions to address their unique claims and operational challenges.
  • Expert Talent Network & In-House Efficiency: Integrating TPA efficiency with in-house expertise, we recruit and retain top-tier adjusters and specialists, ensuring seamless, scalable, and efficient claims solutions.

Professional Memberships

  • National Association of Professional Surplus Lines Offices
  • California Conference of Arson Investigators
  • Environmental Claims Manager Association
  • Excess/Surplus Lines Claims Association
  • Professional Liability Underwriting Society

AM Best

Contact Dynamic Claims Services

If you’re ready to experience the Dynamic Claims difference, reach out to our team today. We’re here to enhance your claims process with innovative, efficient, and client-centered solutions tailored to your needs.